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Shipping & Returns
Shipping Policy
UPS ground unless otherwise specified.
UPS World Wide Express for Shipping outside of USA unless otherwise specified. With
Duties and Taxes billed to the receiver.
Turn around time after receipt of PO is approximately 1-3 business days when item is in
stock.
Expect 5 -7 days after ship date.
Return & Exchange Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy for gym equipment below:
**Returns:**
- All gym equipment purchases can be returned within 30 days of delivery.
- The item must be in its original condition, unused, and in the original packaging.
- Please include all accessories, manuals, and parts that came with the product.
**Non-Returnable Items:**
- Items that have been assembled or used cannot be returned unless they are defective.
- Custom or special order items are final sale and not eligible for return.
**Return Process:**
1. Contact our customer service team at support@muscleclamp.com to initiate a return.
2. Provide your order number, and a brief description of the reason for the return.
3. Our team will provide you with a return authorization and instructions on how to return your item.
**Refunds:**
- Refunds will be processed within 7-10 business days of receiving the returned item.
- The original shipping charges are non-refundable.
- If you received free shipping, the shipping cost will be deducted from your refund.
**Exchanges:**
- If you would like to exchange an item, please follow the return process and place a new order for the desired item.
**Defective Items:**
- If you receive a defective item, please contact us within 7 days of receipt for a replacement or refund.
- We'll provide you with a prepaid return label for defective products.
Thank you for understanding our return policy. We appreciate your business and are here to help!